Postage and Handling
We only deliver to New Zealand addresses.
The cost of Postage and Packaging varies depending on the product and volumes ordered. Our Charges on most items are:
Nationwide Urban Delivery $2.95
Nationwide Rural Delivery $7.45
Free Freight on Orders over $50*
*Some length and weight restrictions may apply to Rural Delivery Addresses and a surcharge may be applied depending on the size of the item - Please enquire if you are purchasing a large item (i.e. Chilly Bin, Safe)
Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery.
PLEASE Check your Package carefully for any signs of damage, IF goods are damaged in transit - DO NOT sign for them. Once you have signed for goods, the couriers will not honour any claims. IF you sign for damaged goods we cannot take any responsibility for goods Damaged in transit.
If goods are lost or damaged in transit, please contact us within 7 business days. We will make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
We are based in Rural Northland; most addresses will receive goods within 3-5 working days. You will receive an email that confirms that your order has been dispatched along with the tracking number if available.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.